Hundreds heard, each on their own time
No workshops to schedule. Each person gets a time in their calendar they can move, and talks to Complexin for about twenty minutes, spoken or typed.
For operations & transformation leaders · Australia
Find where AI fits, from the people who do the work.
Complexin interviews everyone who does the work, one to one, and shows where each process waits, what people would hand to a machine, and what they want to keep.
Financial services
Legal
Accounting
Insurance
Healthcare
Government
Engineering
Manufacturing
Mining & energy
Try it yourself
Two minutes with the voice agent your people would talk to.
Tell it about your own week. It emails you what it heard, written up the way a leader reads it. In the real thing, it:
CALENDARBooks itself into a free spot in each person's calendar
VOICE OR TEXTOne question at a time, following the real example
MEMORYRemembers each person, and picks up where the last conversation ended
SCREENSHOTSPeople can share a screenshot or a document to show a step
The old ways
Every AI plan rests on how the work runs today.
Most organisations find that out one of three ways, and each one misses the part that decides where AI fits.
WORKSHOPS
A room of managers
YOU GETThe process as it was designed, drawn on a whiteboard.
YOU MISSThe workaround that eats every Tuesday afternoon. Nobody in the room does it.
OUTSOURCED DISCOVERY
A sample, then a deck
YOU GETInterviews with the people who had time, written up at the end.
YOU MISSEveryone outside the sample, and a record you can ask again next quarter.
SURVEYS
A form for everyone
YOU GETA score that says invoicing frustrates people.
YOU MISSWhich step, how often, and who they are waiting on.
COMPLEXIN
Everyone, one to one
YOU GETEvery person asked from the same Plan, the steps that wait, and how many said each.
YOU KEEPAll of it. The next Round starts where this one ended.
From one question to what everyone said.
You approve a Plan, Complexin runs a Round of one-to-one interviews, and you read the Findings: the process step by step, where it waits, and how many interviews back each finding.
What teams use Complexin for
AI ADOPTION
Where could AI take work off our plates?
Ask everyone where their week goes, and see the work they would gladly hand over before you choose a tool.
COMPLEXIN ASKS
Walk me through the last time you copied something from one system into another.
Orders come in by email and I type them into the ERP. Forty a day, maybe.
How long did the last batch take, start to finish?
WHAT COMES BACK
- Could be handed to a machine, ranked, with what is first to hand over
- The hours behind it, counted from what people said
- What stays with people, and what is never handed over
PROCESS
Where does month‑end get stuck?
Every interview walks the last real case, and one map from everyone shows the steps that wait on somebody else.
COMPLEXIN ASKS
On the last close, what were you still waiting for on the final day?
Intercompany balances. Shared services confirm them, but only once someone chases.
Who does the chasing?
WHAT COMES BACK
- The map, from everyone, with how many told each step
- The steps that wait, and on whom
- Written one way, done another, from the process you paste in
NEW SYSTEMS AND MERGERS
What changes when a new system or a merger lands?
See how each side runs the work today, then ask again each month and see what moved.
COMPLEXIN ASKS
What are you still doing the old way?
Approvals. I used to go to one person. Now it's two managers and they both send it back.
The last one that came back, what happened to it next?
WHAT COMES BACK
- How the work runs today, from both sides, on one map
- Workarounds, in people's own words, counted in Ask
- What changed since the last Round, and where each action stands
FOR CONSULTANTS
How do we run discovery across a client's whole team?
You shape the Plan. Complexin hears from everyone at the client, one to one.
COMPLEXIN ASKS
Take the last time this went wrong. What happened first?
It sat with finance for two days, and nobody told sales.
Who told the customer?
WHAT COMES BACK
- Findings that show how many said each thing, and where accounts differ
- The decision, its options and a recommendation, for the client's leadership
- Any question asked across every interview, with the interviews behind the answer
FAQs
How much time does it take, and what do we prepare?
About twenty minutes per person, at a time placed in their calendar that they can move. You type what you want to find out and approve the Plan. An Administrator adds the people and their teams, and can upload process documents or an org chart. We set up the workspace with you and run the first Round alongside you.
Can we start with one team?
Yes. Pick one team, or a handful of people, and one question. Every Round adds to what Complexin knows about how your organisation works, so the next question starts from what the first one learned.
Does it work alongside consultants?
Yes. A consultant can shape the Plan with their own judgment, run the Round with you, and work from Findings that hear from everyone, not a sample. What was learned stays with your organisation, so the next Round starts from it.
What happens after the Findings?
You take on the recommendations you want, and each one is tracked with where it stands. You can send a follow-up question to the people behind any finding, and the next Round opens with what changed since this one.
Can you help us build what the Findings point to?
Yes. We work with your team to build the right tools, from handing one step to a machine to a small app for the work people want gone. The interviews have already mapped the process and what each person would hand over, so building starts from what your people said, not from another round of discovery.
Book a demo
Thirty minutes with us, on a process of yours. We show you the Plan, an interview and the Findings, and answer what you need to know before a first Round.
Pick a time